Refund policy

Refund & Return Policy

Thank you for choosing SlimX Kehwa. Because our product is a consumable, we have the following policy in place to protect your health and safety.

Eligibility for returns

  • Unopened and sealed pouches in original packaging may be returned within 7 days of delivery.
  • Opened or used pouches cannot be returned or exchanged for hygiene and safety reasons.

Damaged, defective, or incorrect items
If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery on 0301 0078777 or slimxhelp@gmail.com with your order number and clear photos of the item and packaging. After verification, we will send a replacement or issue a refund at no extra cost to you.

How to request a return

  1. Contact us using the details above with your order number.
  2. Wait for our team to confirm your request and share return instructions.
  3. Send the item back in its original packaging. Items sent back without approval may not be accepted.

Refunds
Approved refunds are processed within 5–7 business days. For prepaid orders, the refund goes to your original payment method. For Cash on Delivery orders, we will refund via [bank transfer / JazzCash / EasyPaisa] using details you provide. Original shipping charges are non-refundable unless the return is due to our error.

Non-returnable cases
Products damaged after delivery through misuse, orders reported after 7 days, and opened pouches.